Privacy Policy
Last updated: February 18, 2025
This privacy policy describes how www.noceuticals.com (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our Site, use our Services, or otherwise interact with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Service, whether you are a customer, website visitor, or another individual from whom we collect information under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we collect depend on your interactions with our Site and use of our Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide directly through our Services may include:
- Contact information, including your name, phone number, and email address.
- Account information, including your username, password, security questions, and other information used for account security.
- Customer support information, including information you share in communications with us, such as when you send a message through the Services.
Some features of the services may require you to provide certain information directly. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your use
We may automatically collect certain information about your interactions with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to do so. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.
Information we obtain from third parties
We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our Site and Services.
When you visit our Site, open or click on emails we send you, or interact with our Services online, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.
Any information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Websites and third-party links.
How we use your personal information
Service delivery
We use your personal information to provide you with the Services, including sending notifications about your account and creating, maintaining, and otherwise managing your account.
Marketing and advertising
We use your personal information for marketing and promotional purposes only if you have expressly consented to this. This includes sending marketing, advertising, and promotional communications via email, SMS, or mail and displaying personalized ads for products or services. Based on your preferences, we may use your personal information to send you marketing communications. If you are a resident of the EEA, the legal basis for these data processing activities is your consent, pursuant to Article 6(1)(a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Security and fraud prevention
We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your password, or other access credentials safe. We recommend that you do not share your password, or other access credentials with anyone. If you suspect that your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6(1)(f) GDPR.
Communication and service improvement
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you under Article 6(1)(f) GDPR.
Cookies
Like many other websites, we use Cookies on our Site. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), conduct analytics, and gain insights into user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to tailor services, products, and advertising to you on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can configure your browser settings to delete or reject cookies. Please note that deleting or blocking cookies may negatively impact your user experience and cause some Services, including certain features and general functionality, to not work properly or become unavailable. Additionally, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and other reasons as outlined in this Privacy Policy. Such circumstances include:
- With vendors or other third parties that perform services on our behalf (e.g., IT management, data analysis, customer support, cloud storage)
- With business and marketing partners to provide services and display ads to you. Our business and marketing partners will use your information in accordance with their own privacy policies
- With your consent, such as when you use social media widgets or login integrations to authorize us to share certain data
- With our affiliates or within our corporate group, for our legitimate interest in operating a successful business
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of users or others
Categories of personal information and recipients
We disclose the following categories of personal and sensitive information about users for the purposes outlined above under "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we share personal information as described to conduct advertising and marketing activities.
User-generated content
The Services may allow users to post reviews or other user-generated content. If you choose to submit user-generated content on a public area of the Services, this content is public and accessible to anyone.
We cannot control who accesses the information you make available to others and cannot guarantee that those with access will respect your privacy or keep your information secure. We are not responsible for the privacy or security of information you disclose publicly or for the accuracy, use, or misuse of information you publicly disclose or receive from third parties.
Websites and third-party links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, it is important to read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas, including third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction. Such information is not treated as private or confidential by us or a third party. The inclusion of such links on our Site does not imply endorsement of the content or owners of such platforms unless specifically stated in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request its deletion.
As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as defined by applicable law) personal information of individuals under 16 years old.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any data you transmit to us may not be secure during transmission. We advise against using unsecured channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or meet other applicable business and legal requirements.
Your rights
Depending on your location, you may have some or all of the following rights concerning your personal information. These rights are not absolute and may only apply in certain circumstances. In some cases, we may deny your request to the extent permitted by law:
- Right to access/Know: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right to erasure ('Right to be Forgotten'): You may have the right to request that we delete personal information we hold about you.
- Right to rectification: You may have the right to request that we correct inaccurate personal information.
- Right to data portability: Under certain conditions and exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
- Right to opt-out of sale, sharing, or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information or process your personal information for purposes considered "targeted advertising" as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat it as a request to opt-out of the "sale" or "sharing" of your information for the device and browser used to visit the Site.
- Right to restrict processing: You may have the right to request that we stop or restrict the processing of your personal information.
- Right to withdraw consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
- Right to appeal: If we deny your request, you may have the right to appeal our decision by contacting us.
- Managing communication preferences: You can opt out of receiving promotional emails from us at any time by using the "unsubscribe" option included in the emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact information below.
When we discriminate against you by exercising any of these rights, we may need to collect information to verify your identity (such as your email address or account details) before providing a substantive response. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we may require the agent to present proof of their authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required under applicable law.
Complaints
If you have complaints about how we handle your personal information, you may contact us using the information below. If you are not satisfied with our response, you may have the right, depending on your location, to appeal our decision or file a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.
International users
Your personal information may be transferred to, stored, and processed outside the country where you live, including by personnel and external service providers and partners in these countries.
When we transfer personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country recognized as providing an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
- Email: info@noceuticals.com
- Mailing address: Scheidlaan 13, Arnhem, 6816 NT, Netherlands
Under applicable data protection laws, unless otherwise stated, we are the data controller of your personal information.